Tuesday, February 21, 2012

And Not to Be Outdone...

...by Amazon, Barnes&Noble.com also has some serious issues. While the use of the English language was better, that's about all I can say to this response to a query.  Note - I wrote them asking when they'd get their review software fixed so that it would once again be possible to edit reviews.  This problem has been going on for a couple of months.

>>>We reviewed your concerns regarding editing your review. Your feedback
is very important to us at Barnes & Noble and we appreciate your taking
the time to send us your opinion. We assure you that we have reviewed
the issues you have raised with the appropriate department. We truly
value your patronage; your online shopping experience is extremely
important to us.


I think that means they know about the problem and are working on it but don't know when it will be fixed.  But then again, I really think it means they inserted a line about my "concerns" and then finished the paragraph with their form letter.  Sigh.....

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