Amazon's Famous or Infamous Customer Service

Think you're having a bad day?  Try dealing with Amazon's customer service!  If you have ever tried to have a coherent phone conversation (or via email - with Amazon's frequent use of form letters, staff signing with first name/last initial only - do they really exist because you'll never email the same person twice), you know the true meaning of frustration.  Here's a blog post we found about a horrifying experience one woman had with Amazon's customer support.